INFORMATION & POLICY

FREQUENTLY ASKED QUESTIONS

General Terms & Conditions
  1. By using V Card and Collectibles, you agree to our terms and policies.
  2. All products sold are intended for collectors; authenticity is guaranteed for branded items.
  3. Prices, availability, and product details are subject to change without prior notice.
  4. We reserve the right to refuse service or cancel orders in case of fraud or suspicious activity.
  5. Personal information is protected under our privacy policy and will not be shared without consent.
Return Policy
  1. Returns are accepted within 3 days of delivery for products that are unused, unopened, and in original packaging.
  2. To initiate a return, contact us with your order number and reason for return.
  3. The customer is responsible for return shipping costs, unless the product is defective or incorrect.
  4. Collectible cards and opened packs are not eligible for return, except in cases of manufacturing defects.
Refund Policy
  1. Refunds will be processed within 7–14 business days after we receive and inspect the returned item.
  2. Refunds are issued to the original payment method used during purchase.
  3. For defective or incorrect items, we will cover return shipping and issue a full refund or replacement.
  4. Partial refunds may be issued if the product is damaged by the customer or opened.
Cancellation Policy
  1. Orders can be canceled within 24 hours of placing the order.
  2. After 24 hours, cancellations may not be accepted if the item has already been processed or shipped.
  3. To cancel, contact us immediately with your order number.
  4. Refunds for canceled orders are processed within 3–7 business days, depending on the payment method.
Data Policy
  1. How We Use Your Information. We use the information collected to:
    • Process and fulfill your orders.
    • Provide updates, promotions, vouchers, and discounts (if you subscribe to our mailing list).
    • Improve our website, products, and customer service.
    • Communicate with you regarding your account or inquiries.
  2. Sharing of Information
    • We do not sell or trade your personal information.
    • We may share your data with trusted third-party service providers (such as payment processors, shipping partners) only to the extent necessary to operate our business.
  3. Cookies and Tracking
    • Our website may use cookies and similar technologies to enhance user experience, analyze site performance, and deliver personalized offers. You can disable cookies in your browser settings.
  4. Data Protection
    • We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
  5. Your Rights. You have the right to:
    • Access the personal information we hold about you.
    • Request correction or deletion of your data.
    • Unsubscribe from our marketing emails at any time.
  6. Full privacy policy: this page
Payment Option
  1. We accept secure online payments through SenangPay.
  2. Payments are available for customers in Malaysia and international orders.
  3. All transactions protected by trusted encryption for a safe and smooth checkout.
  4. Full payment options: this page
Shipping Option
  1. We deliver nationwide across Malaysia, with flat rate—no hidden fees.
  2. For international shipment, we will charge as is, with the best rate available.
  3. Full shipping options: this page
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